Progression: Traffic & Delivery Manager (2012 to 2015) → IT & Media Manager (2015 to 2020) → Head of Technical Operations (2020 to Present)
- Designed and deployed AI agent automation solutions saving 750+ staff hours annually.
- Interviewed teams one-on-one to identify workflow inefficiencies, then prioritized solutions by impact versus effort.
- Built a custom Python application bridging Quality Control and dubbing/localization workflows.
- Translated business requirements into technical specifications across cross-functional teams.
- Executed a 100TB AWS cloud migration with zero operational downtime.
- Managed broadcast infrastructure supporting 100+ global distribution partners and 30+ VOD platforms.
- Oversaw daily broadcast operations across 12+ playout servers for 24/7 on-air reliability.